When Clarence Crane of Cleveland, OH, invented a hard mint candy in 1912 to supplement his chocolate business in the warm summers, he experienced a life saver of his own. As lore has it, Crane didn’t have the space or equipment to produce the candy, so he turned to a local pill manufacturer for help. In a remarkable twist of fate, the manufacturer’s machine was malfunctioning but discovered that the pressing process worked much better when the hard mints were stamped out with a hole in the middle making them look like small life preservers. And, thus, Life Savers® candy was born.
Our favorite flavor: Customer Support
At PSMailers, we offer our own line of Life Savers (or lifesavers as I will call it to avoid any copyright infringements) in the form of customer support.
PSMailers users enjoy the speed and ease-of-use of PSMailers pressure seal folding sealing equipment and documents. They revolutionize productivity in offices, from small start-ups to large organizations, in a wide range of industries. When you have a question about your system, you want to know there’s support (a lifesaver) out there when you’re in a pinch.
I don’t have to tell you twice that customer service is critical to customer satisfaction. In fact, 95% of consumers say that customer service is essential for brand loyalty, and that the most important aspect of a good customer service experience is “a knowledgeable customer service representative.”
So, we focus on making our customer service and support the most satisfying flavor in the industry.
Support Center
Research has shown that more than 76% of all consumers prefer to reach customer support representatives by phone. PSMailers makes it easy to reach a live member of our customer support and sales team by phone, as well as email.
- Support Center Hours: 8 am - 5 pm EST, Monday – Friday.
- Support Center Email: support@psmailers.com
Online Help Tools
When it comes to troubleshooting, 69% of consumers prefer the DIY approach. Here is where PSMailers excels with online help tools:
- Our Helpful Tips page provides clear, simple instructions on everything from set up to adjustments.
- Our Troubleshooting page includes more in-depth information to help them address customer questions and issues.
Sales and Support Line
For general sales or support question or comments regarding any PSMailers machine or related products, we make it equally as easy to reach us via our online forms at psmailers.com:
- Support request: www.psmailers.com/contact-us/support-request
- Sales form: www.psmailers.com/contact-us/sales-form
The next time you reach for your favorite flavor of Life Savers (I’m a Butter Rum guy myself), think of the lifesaving support at your fingertips from PSMailers.
Yours in candy and customer care,
PSMailers Guy
- With a reported 90% of Americans using customer service as a factor in deciding whether or not to do business with a company, rest assured PSMailers will continue to offer the best in lifesaving customer service and support.