|
Symptom
|
Probably
Cause(s) |
Remedy
|
|
Verify
condition of unit
|
All
components in carton?
|
If not, identify missing
component(s) and contact customer service for replacement(s).
|
| Any obvious damage to unit?
|
If yes,
contact customer service immediately for assistance. |
| |
|
|
|
No
Power (display does not light)
|
Cord is not plugged in properly |
Push cord in fully and try again.
|
| Power switch set to “OFF” position
|
Turn on unit and try again.
|
| Circuit
Breaker Shut Off (Does not apply to PS3000 model)
|
Reset Breaker
Switch. Verify the side access door is installed properly
|
| If display still does not light
|
Contact
customer service for further assistance |
| |
|
|
|
Unit
has power (display is illuminated) but will not operate
|
Side access
door not closed properly |
Open door fully, re-close door and try again.
|
| Lower fold
plate is not installed properly (Does not apply to PS3000 model) |
Remove exit tray.
Reinsert lower fold plate making sure it
is seated properly and try again. |
| Exit tray not
seated properly. (PS3000 model only.) |
Remove exit
tray. Reattach taking care to insert all four pegs to insure tray is
positioned correctly. |
| If unit still will not operate
|
Contact
customer service for further assistance |
| |
|
|
|
Unit
operates but stops after a few cycles
|
Output sensor cable not connected properly
(PS3000 model only.)
|
Check connection under static brush.
If disconnected, reconnect and try again. Contact customer service for assistance if necessary.
|
| Verify the
lower fold plate is properly set |
An incorrect
fold plate setting can cause the unit to stop. Verify the lower
fold plate is set correctly to the proper length and fold setting. |
| Conveyor exit
wheels improperly set (Does not apply to PS3000 model.) |
Verify the
conveyor exit wheels are properly set for the length and fold format
referencing the scale on the exit conveyor. An on screen display
may alert this user of a Scanner Time Out. |
| If unit still will not operate |
Contact
customer service for further assistance |
| |
|
|
|
Unit
operates but will not feed or leaves documents in the feed tray
|
Document stack in feed tray too large
|
Reduce size of document stack in feed tray and try again.
|
| Forms not loaded properly in feed tray
|
Remove forms from feed tray. Fan
and jog forms to straighten stack. Reload document in feed tray and try again.
|
| Feed System
is set too tight |
Refer to User
Manual for proper feed gauge setting. (PS3000 users contact Customer
Service.) |
|
If condition persists
|
Contact customer service for further assistance |
| |
|
|
|
Unit
operates but feeds multiple documents at one time
|
Documents not fanned causing them to stick together
|
Remove documents from feed tray and fan documents.
Reload feed tray and try again.
|
| Feed System
setting is open too wide |
Refer to User
Manual for proper feed gauge setting. (PS3000 users contact Customer
Service.) |
| If condition persists
|
Contact
customer service for further assistance |
| |
|
|
|
Unit
operates but there is no seal or an unsatisfactory seal
|
Old or bad documents
|
Check date on documents, replace as necessary and try again
|
| Documents not loaded properly
|
Remove documents from feed tray, fan and straighten stack.
Reload feed tray and try again.
|
| Cohesive zones on documents do not comply with roller seal zones on
unit
(PS3000 model only.)
|
Replace non-compliant documents with compliant documents
|
| If condition persists
|
Contact customer service for assistance.
|
| |
|
|
|
Unit
operates but mis-folds documents
|
Fold chutes not set properly
|
Check required fold chute setting (refer to owner’s manual) for
document being used, reset fold chutes as necessary and try again.
|
| Document stack not loaded properly in feed tray
|
Remove documents from feed tray, fan and straighten documents.
Reload feed tray and try again.
|
| Fold chutes not locked into proper position
|
Remove fold
chutes and reinsert. For PS3000 model make sure black locking handles
are in correct position. For all other models make sure chutes are
resting properly on pegs. Try again. |
| If condition persists
|
Contact
customer service for further assistance |
| |
|
|
|
Unit
operates but jams (document caught in machine)
|
Double feed
|
Remove documents from feed tray and fan documents to insure they have
not stuck together. Reload feed tray and try again.
|
| Fold chutes not set properly
|
Check required fold chute setting (refer to owner’s manual) for
document being used, reset fold chutes as necessary and try again.
|
| Document stack not loaded properly in feed tray
|
Remove documents from feed tray, fan and straighten documents.
Reload feed tray and try again.
|
| Non-standard documents
|
Contact customer service for assistance
|
| If condition persists
|
Contact customer service for assistance
|
| |
|
|
|
Excessive
Noise or Vibration
|
Unit is not installed on a flat and stable surface
|
Locate unit on a flat and stable surface. Try again.
|
| Shipping damage
|
Contact
customer service immediately for assistance. |
| If condition persists
|
Contact
customer service for further assistance. |
