Symptom Probably Cause(s) Remedy
Verify condition of unit All components in carton? If not, identify missing component(s) and contact customer service for replacement(s).
Any obvious damage to unit? If yes, contact customer service immediately for assistance.
     
No Power (display does not light) Cord is not plugged in properly Push cord in fully and try again.
Power switch set to “OFF” position Turn on unit and try again.
Circuit Breaker Shut Off (Does not apply to PS3000 model) Reset Breaker Switch. Verify the side access door is installed properly
If display still does not light Contact customer service for further assistance
     
Unit has power (display is illuminated) but will not operate Side access door not closed properly Open door fully, re-close door and try again.
Lower fold plate is not installed properly (Does not apply to PS3000 model) Remove exit tray. Reinsert lower fold plate making sure it is seated properly and try again.
Exit tray not seated properly. (PS3000 model only.) Remove exit tray. Reattach taking care to insert all four pegs to insure tray is positioned correctly.
If unit still will not operate Contact customer service for further assistance
     
Unit operates but stops after a few cycles Output sensor cable not connected properly (PS3000 model only.)

 

Check connection under static brush. If disconnected, reconnect and try again. Contact customer service for assistance if necessary.
Verify the lower fold plate is properly set An incorrect fold plate setting can cause the unit to stop. Verify the lower fold plate is set correctly to the proper length and fold setting.
Conveyor exit wheels improperly set (Does not apply to PS3000 model.) Verify the conveyor exit wheels are properly set for the length and fold format referencing the scale on the exit conveyor. An on screen display may alert this user of a Scanner Time Out.
If unit still will not operate Contact customer service for further assistance
     
Unit operates but will not feed or leaves documents in the feed tray Document stack in feed tray too large Reduce size of document stack in feed tray and try again.
Forms not loaded properly in feed tray Remove forms from feed tray. Fan and jog forms to straighten stack. Reload document in feed tray and try again.
Feed System is set too tight Refer to User Manual for proper feed gauge setting. (PS3000 users contact Customer Service.)
If condition persists Contact customer service for further assistance
     
Unit operates but feeds multiple documents at one time

 

Documents not fanned causing them to stick together Remove documents from feed tray and fan documents. Reload feed tray and try again.
Feed System setting is open too wide Refer to User Manual for proper feed gauge setting. (PS3000 users contact Customer Service.)
If condition persists Contact customer service for further assistance
     
Unit operates but there is no seal or an unsatisfactory seal Old or bad documents Check date on documents, replace as necessary and try again
Documents not loaded properly Remove documents from feed tray, fan and straighten stack. Reload feed tray and try again.
Cohesive zones on documents do not comply with roller seal zones on unit  (PS3000 model only.) Replace non-compliant documents with compliant documents
If condition persists Contact customer service for assistance.
     
Unit operates but mis-folds documents Fold chutes not set properly Check required fold chute setting (refer to owner’s manual) for document being used, reset fold chutes as necessary and try again.
Document stack not loaded properly in feed tray Remove documents from feed tray, fan and straighten documents. Reload feed tray and try again.
Fold chutes not locked into proper position Remove fold chutes and reinsert. For PS3000 model make sure black locking handles are in correct position. For all other models make sure chutes are resting properly on pegs. Try again.
If condition persists Contact customer service for further assistance
     
Unit operates but jams (document caught in machine) Double feed  Remove documents from feed tray and fan documents to insure they have not stuck together. Reload feed tray and try again.  
Fold chutes not set properly Check required fold chute setting (refer to owner’s manual) for document being used, reset fold chutes as necessary and try again.
Document stack not loaded properly in feed tray Remove documents from feed tray, fan and straighten documents. Reload feed tray and try again.
Non-standard documents Contact customer service for assistance
If condition persists Contact customer service for assistance
     
Excessive Noise or Vibration Unit is not installed on a flat and stable surface Locate unit on a flat and stable surface. Try again.
Shipping damage Contact customer service immediately for assistance.
If condition persists Contact customer service for further assistance.