PSMailers Pressure Seal Solutions

To bot or not to bot? Trends in Customer Service

Posted by PSMailers Guy on Wed, Mar 1, 2017 @ 15:03 PM

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When unlikely film stars R2D2 and C3PO hit the big screen in 1977, they not only laid the groundwork for sci-fi fan geekdom the likes of which the world hadn’t seen since The Beatles played Shea Stadium – but these futuristic Tin Men also introduced modern society to the concept of Artificial Intelligence (AI). Machines processing and providing information much like humans, only faster, smarter and, dare we say, with more personality and humor. Great technological and computing advancements have been made since we discovered AI in a galaxy far, far away; and these two steampunk prototypes have been replaced by female voice-enabled interfaces such as Siri and Alexa, now ever-present in smart phones and homes around the world.

As AI becomes integrated into nearly every facet of personal and business realms, Customer Service is no exception. AI can, and will in some businesses, eventually replace human CSRs. But for now, AI serves as an IA (Intelligent Assistant) to CSRs, helping to enhance the personal customer service experience.

Which brings us to PSMailers Customer Service. (“Finally, PSMailers Guy!” you must be thinking.) In keeping with the acronym theme of this blog, I would characterize our Customer Support representatives as PSMIA (PSMailers Intelligence Assistants). Highly trained experts on the entire PSMailers line, functions and features (and not one bit – or bot – artificial, I might add). When you call the dedicated toll-free line (800-464-5030), Monday through Friday, 8:00 am to 5:00 pm EST, you will reach a living, breathing PSMailers customer service representative ready and able to provide personal assistance with installation, troubleshooting, and product information, and more.

 So whenever you feel the dark side of AI upon you, simply remember these (paraphrased) words of the wise and wonderful Yoda, “May the force of the PSMI be with you.”

 ~PSMailers Guy

(aka “The Dark Lord” before my morning coffee)

Topics: PSMailers, Customer Service, Customer Support, AI, Automation, Bot, Artificial Intelligence

The season for "boos!" and W-2s

Posted by PSMailers Guy on Wed, Oct 26, 2016 @ 15:10 PM

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I have been told I have a face for blogging. But there are far more frightening things you could encounter in your lifetime. For example, I am reminded of something a wise person once said: “The most terrifying words in the English language are: I'm from the government and I'm here to help.”  But fear not, PSMailers Blog Guy fans (no applause, please) – I am most decidedly NOT from the government, but I AM here to help.

 

Since we’re on the subject of the government, I am compelled to share my knowledge and wisdom about a timely topic: the all-important W-2 tax form used by taxpayers to file federal and state tax returns each year.  According to turbotax.intuit.com, the IRS requires employers to report wage and salary information for employees on Form W-2.This form also reports the amount of federal, state and other taxes withheld from an employee’s paycheck. The IRS requires employers to send employees a W-2 no later than January 31 following the close of the tax year, which is usually December 31.

 

Although we’ve just entered the hallowed season, that deadline is eerily close. Regardless of the PSM model you operate, the number of forms you process, or the folding style you choose, PSMailers make a necessary job essentially easier. Printed, folded, sealed and mailed to employees in no time. Contact your sales rep at 800.464.5030 or http://www.psmailers.com/contact-us/sales-form/ to find the right machine to match your form and your needs.

 

A few things to remember as you prepare for the season, first understand your fold. Selecting a style and ordering early will ensure plenty of time to get set up right http://www.psmailers.com/documents/styles/ Next match the fold to the machine, all models are designed to run various standard fold forms although some folds may not be compatible with the PSM1800 or 6500. Last but not least is to test run. You never know if you might need to make adjustments.

 

That, my friends, leaves you nothing to fear but a band of sugar-crazed trick-or-treaters at your front door after you just handed out the last candy bar. (And if you see someone in a PSMailers Guy mask, run…it’s NOT me.)

 

~The real PSMailers Guy

Topics: PSMailers, pressure seal, Tax, boos, 2015, form, PSmailers guy, W2s, tax form, irs, fold, PSM1800, blog, october, tax season

Going for Gold (and a Big Gulp)

Posted by PSMailers Guy on Thu, Aug 18, 2016 @ 14:08 PM

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As I watched swimming legend Michael Phelps firmly secure his place as far and away the most decorated Olympic athlete at this year’s Summer Olympic Games in Rio, a few thoughts occurred to me. First, times like this make you proud to be an American. Second, that famous photo of Olympic champion Mark Spitz looks a little quaint right now. Third, I really need to finish this bag of potato chips, get up off this couch, and take up a sport…any sport. And lastly, Phelps’ remarkable gold medal achievements remind me of the equally remarkable line up of PSMailers (of course).

If pressure seal mailer systems could compete for gold medals, each and every PSMailer system would earn a place on the top podium. Consider the contenders:

PSM1800 - this little champ is small but mighty. For organizations processing as few as 6,500 documents per year, the PSM1800 delivers performance and payback.

PSM3000C - like its teammate, the PSM1800, the PSM3000C offers increased speed, duty cycles, and includes a digital counter with manual and batch counting modes.

PSM3000 – living up to its name, this integrated folder/sealer boasts a processing throughput of 3,000 documents per hour; an affordable desktop solution for small offices looking to streamline.

PSM5000 – a remarkable performer, this value-added folder/sealer includes an integrated conveyor and digital counter - at no additional cost – with a duty cycle perfect for smaller organizations poised to grow.

PSM IN-LINE 6400-4 – newest to the PSMailers lineup, this winning system prints, folds, and seal pressure seal mailers all in one step – up to 65 mail-ready pieces per minute!

PSM6500 - this stand-alone folder/sealer system handles all popular fold styles with ease, no add-on parts or additional costs required; great for small to midrange users looking to automate cost effectively.

PSM7000 – a middle distance runner, this folder sealer handles a remarkable 7,000 sheets per hour to satisfy even the tightest of deadlines of mid-sized organizations.

PSM10K – perhaps the most impressive performer in the line up, the PSM10K with an extended 36" conveyor, processes up to 10,000 per hour; ideal for organizations with high-volume mailroom equipment requirements.

Just looking at this line up and the performance potential is exhausting. And inspiring. Maybe it’s time to consider upgrading your current system. Or finally switch from a competing brand to a winner like PSMailers. Either way, PSMailers won’t disappoint.

Now if you’ll excuseme, I am off to grab a Big Gulp and further contemplate my athletic pursuits. Air hockey, anyone?

~ PSMailers Guy/ Sports Spectator Gold Medalist

Maintenance 101: Why your PSMailer should be at the top of your honey-do list

Posted by PSMailers Guy on Fri, Jun 17, 2016 @ 10:06 AM

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Wives create them with glee. Husbands dread them. I’m talking about the honey-do list (also known as an implement of torture in the eyes of man).  I will admit such a list typically contains important, often urgent, and usually annoying-but-small tasks that just need to get done. And I further admit that once I have tackled said tasks, I often wonder to myself “Hmmm… that was easy. Why didn’t I take care that a long time ago??” But please don’t tell my better half.

The wisdom and power of a honey-do list is not lost upon me in the PSMailers world. That is why I respectfully submit to you, PSMailers system user, a honey-do list so short it contains one simple, do-able item: Monthly maintenance of PSMailers system. Performing this task monthly or every 10,000 forms will ensure that your system continues to function properly for years to come. Well worth your time, I promise.

 Monthly maintenance can be accomplished in 11 easy steps:

  1. Disconnect the power cord from the machine.
  2. Remove both fold plates.
  3. Vacuum any paper dust or toner that has accumulated on the feed table and the rollers.

                **Make sure the power cord has been disconnected before continuing**

  1. Open the access panel in the side cover opposite the control panel.
  2. Insert the 7/16” socket at the end of the breaker bar (inside the tool bag) over the hex shaped end on the #3 roller. This bar can now be used to rotate the rollers.
  3. Clean the stainless steel rollers with a household cleaner to remove any accumulated toner. As you clean, use the breaker bar to rotate the rollers so that the entire roller surface is cleaned.
  4. Clean the rubber rollers and the feed belts using a rubber roll rejuvenator (available at your local office supply store). Use the breaker bar to rotate the rolls and feed belt as you clean so all the             rubber surfaces are cleaned.
  5. Return the breaker bar to the tool kit and replace the access panel.
  6. Replace the fold plates.
  7. Make sure that the power switch is in the OFF position.
  8. Connect the power cord to the machine.

 

Much in the same way that tending to a honey-do list can bring peace to your personal relationship, minding this quick and easy regular maintenance can bring you many blissful years of PSMailers performance.

~ PSMailers Guy/Honey-do List Slayer

Topics: PSMailers, pressure seal, pressure seal equipment, Maintenance

Perfecting Perfection: What March Madness taught me about basketball and PSMailers

Posted by PSMailers Guy on Fri, Apr 8, 2016 @ 10:04 AM

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As I was filling out my NCAA brackets what seems like ages ago, I thought to myself: I got this! But as the first and second rounds of this year’s tournament played out, I (and most avid college ball fans) was proven sorely wrong. How could I have improved upon my perfect predictions?? After taking a licking in my picks and my pride, I took a moment to reflect. As often happens, I turned to PSMailers for inspiration (no, really).

 

PSMailers are an excellent example of just when you think something can’t get any better, you’re proven otherwise. The newest PSMailers systems have recently been unveiled and I think you will be impressed by the enhancements. For example, the new feeding system makes it even easier for users to seal forms consistently and successfully, hassle-free. No time outs needed. The new sealing block allows for quick and easy maintenance, which keeps units up and running critical jobs at all times. Nothing but net, as they say. And with the capacity to fold and seal 1,800-10,000 forms per hour, PSMailers are the MVP of the industry.

 

While some might not consider this as edge-of-the-seat exciting as the last two minutes of this year’s final March Madness matchup, I promise you will become an even bigger PSMailers fan. Score three points for PSMailers perfection.

 

~The almost-perfect PSMailers Guy

Topics: PSMailers, pressure seal

Toll-free and Trendy!

Posted by PSMailers Guy on Mon, Sep 14, 2015 @ 14:09 PM

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Much like vinyl records, handlebar mustaches, and Pabst Blue Ribbon beer,* public payphones are having a bit of a comeback these days. What were once blue beacons of instant communication (long since collecting cobwebs and graffiti) are being turned into Wi-fi hot spots and information kiosks in New York City. The grand plan is to eventually convert 10,000 payphone relics throughout The Big Apple.


This story warms my heart because I am quite fond of communicating via what many consider an old fashioned means. After all, the phone is perhaps the least used feature of smart phones and many people I know have abandoned their landline home phone all together.

 

But when it comes to PSMailers, reaching the Support Center by our dedicated toll-free line (800-464-5030) is one of the best ways to get the information you need. PSMailers customer service representatives are available Monday through Friday, 8:00 am to 5:00 pm EST, to provide personal assistance with installation, troubleshooting, and product information. There’s nothing more reassuring than talking to a real live person when you have technical questions. PSM representatives are friendly and informed…the best in the business, I always say.

 

And now if you’ll excuse me, I’m off to spin some vinyl and twirl my mustache.

 

Yours in trends and pressure seal mailing,

 

~PSMailers Guy

 

*No joke. Search “How did Pabst Blue Ribbon become a hipster favorite?” if you weren’t aware of this retro resurgence.


Topics: PSMailers, Service, pressure seal, pressure seal equipment, payphones, pressure seal mailing, toll-free, customer, wilmer, trendy, comeback, PBR, pabst

Alphabet soup of folding styles... mmm mmm, confusing!

Posted by PSMailers Guy on Fri, Aug 7, 2015 @ 13:08 PM

Alphabet Soup

Apologies for planting the Campbell’s Soup earworm in your head. (At least I didn’t mention your favorite bologna…you know, the one with a first name and last name…or a certain cat food mix that will leave you mentally meowing in double time). But you see, I was reviewing the many fold styles available for use with PSMailers… C-fold, V-fold, ZX-fold… and I realized this alphabet soup of letters likely stirs up a hot cup of confusion for many users. I figured that PSMailers Guy fans (I know you’re out there) would appreciate having these spelled out clearly.

 

Below are the six available fold styles of PSMailers documents:

FOLD STYLE ALIAS DESCRIPTION/USES SIZE(S) AVAILABLE
Z-Fold "Accordion style" Z-Fold This is the most common fold style. Creates the letter "Z" when folded; easy-open style good for forms, checks and other mailings. 8.5" x 11" 8.5" x 14"
C-Fold "Letter" or "Tri-Fold" Great for checks and forms. 8.5" x 11" 
 V-Fold "Half Fold" or "Single Fold" Forms the letter "V" when folded, provides generious space for information.   8.5" x 11" 
 EZ-Fold "Eccentric Z-Fold" Uneven Z-Fold, great for checks and forms that need a little more print real estate.   8.5" x 14"
 EC-Fold "Eccentric C-Fold" Legal size accommodates a fourth panel for return envelope.   8.5" x 14"
 ZX-Fold "Z-Fold with extra voucher" Legal size version of the Z-Fold with a fourth panel that creates a detachable voucher ideal for printing A/P checks.   8.5" x 14"

To learn more about PSMailers documents contact us @ www.psmailers.com\contact-us\sales-form\  or email support@psmailers.com for more information. With so many styles and imprint options to choose from, you’ll be thinking “mmm mmm good!”

 

Yours in blogging, from soup to nuts

~PSMailers Guy

Topics: PSMailers, pressure seal, self mailer, z fold, pressure seal equipment, fold plates, pressure seal method, pressure seal documents, c fold, folder sealer, business forms, ez fold, alphabet, v fold, ec fold, zx fold

Alphabet soup of folding styles... mmm mmm, confusing!

Posted by PSMailers Guy on Fri, Aug 7, 2015 @ 10:08 AM

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Apologies for planting the Campbell’s Soup earworm in your head. (At least I didn’t mention your favorite bologna…you know, the one with a first name and last name…or a certain cat food mix that will leave you mentally meowing in double time). But you see, I was reviewing the many fold styles available for use with PSMailers…C-fold, V-fold, ZX-fold…and I realized this alphabet soup of letters likely stirs up a hot cup of confusion for many users. I figured that PSMailers Guy fans (I know you’re out there) would appreciate having these spelled out clearly.

 

Below are the six available fold styles of PSMailers documents:

FOLD STYLE ALIAS DESCRIPTION/USES SIZE(S) AVAILABLE
Z-Fold "Accordion style" Z-Fold This is the most common fold style. Creates the letter "Z" when folded; easy-open style good for forms, checks and other mailings.

8.5" x 11"

8.5" x 14"

C-Fold "Letter" or "Tri-Fold" Great for checks and forms. 8.5" x 11"
V-Fold "Half Fold" or "Single Fold" Forms the letter "V" when folded, provides generous space for information. 8.5" x 11"
EZ-Fold "Eccentric Z-Fold" Uneven Z-Fold, great for checks and forms that need a little more print "real estate". 8.5" x 14"
EC-Fold "Eccentric C-Fold" Legal size accommodates a fourth panel for return envelope. 8.5" x 14"
ZX-Fold "Z-Fold with extra voucher" Legal size version of the Z-Fold with a fourth panel that creates a detachable voucher ideal for printing A/P checks. 8.5" x 14"

To learn more about PSMailers documents contact us @ www.psmailers.com\contact-us\sales-form\  or email support@psmailers.com for more information. With so many styles and imprint options to choose from, you’ll be thinking “mmm mmm good!”

 

Yours in blogging, from soup to nuts

~PSMailers Guy

The trick to running a 10k in your office

Posted by PSMailers Guy on Thu, Jun 4, 2015 @ 13:06 PM

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Several months ago, some of the guys in the office talked me into running a 10k race with them. Having never conquered a long distance run before, I had no idea what I signed up for. Ignorance is bliss…or blisters, as it were in my case. I became painfully aware that having the right equipment (aka top-of-the-line, proper fitting running shoes) is a vital factor in successfully completing a 10k – and living to blog about it. 

Which brings me to PSMailers. Many large volume offices like those in healthcare, government, and education run their own 10k of sorts on a daily basis–processing up to 10,000 pressure seal documents in an hour.  For operations of that size, the PSM10K High Volume model is like a premier running shoe. Designed for long runs, this impressive Folder/Sealer system with a 36” Extended Conveyor has a duty cycle of 200,000 sheets per month! Other features include:

  • Hopper Capacity of 500 sheets – keeping productivity high at all times
  • Bottom Feed Technology – makes reloading the documents fast and easy
  • Variable Speed up to 10,000 per hour – to meet high demand
  • Paper sizes up to 8.5” x 14” – for greater flexibility
  • Folds available in C, V, EZ, Z and EC - multiple options for format and messaging

It’s the ideal system for payroll, accounting, billing, and direct mail processing. To quote yet another lyric from The Beatles, “see how she runs”: check out www.PSmailers.com to view a short video demo of this powerful machine in action.  To request additional information, fill out a quick sales form or contact Customer Support at (800) 464-5030, support@psmailers.com

While it’s unlikely that I will ever run a 10k again, without a doubt the PSM10K High Volume model will run 10k reliably and regularly day after day without wearing out, unlike yours truly.

Yours in blogging and running (and catching his breath),

~PSMailers Guy

Topics: pressure seal, self mailer, mail preparation, pressure seal equipment, efficiency, company efficiency, folder sealer, bulk mail, PSM10K

Release your inner Goldilocks

Posted by PSMailers Guy on Fri, Mar 13, 2015 @ 15:03 PM

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One of my favorite activities in the evening is tucking PSMailers Guy Junior into bed and telling him bedtime stories. The little guy is easy to please, so the other night I recounted the tried-and-true tale of Goldilocks and the Three Bears. As I sat down later that evening to pen (er, two-finger-type) this blog, it occurred to me that choosing a PSMailers system requires an inner Goldilocks of sorts. A little voice that helps you select the pressure seal self-mailer model that’s juuuust right for your needs.

For example, mid-sized organizations and busy offices poised for growth would find that PSMailers Medium-Volume machines easily satisfy the proverbial fair-haired lass within. Not too big, not too small, PSMailers Medium-Volume systems are designed to handle a demanding load without demanding too much of an organization’s budget or space.

The PSM5000 is a folder/sealer that includes an integrated 18” conveyor and digital counter at no extra cost. This mighty machine handles output of up 5,000 pieces per hour. Not to be outdone, the PSM7000 system with conveyor lives up to its name, processing 7,000 sheets per hour. Even Little Red Riding Hood would be impressed! Both models handle paper sizes up to 8.5” x 14” and a variety of fold styles, including C, V, EZ, Z and EC.

See the psmailers.com home page for more product specs and videos of each Medium-Volume model in action. And contact us to get your copy of our PSMailers Capabilities Brochure (W-PSE-D). If you don’t, I’ll huff and I’ll puff and I’ll…

 

Just kidding. Until next time, sweet dreams!

 

~PSMailers Guy Gal (aka The Big Not-so-Bad Wolf)

Topics: PSMailers, pressure seal, self mailer, pressure seal equipment, pressure seal documents, efficiency, company efficiency, folder sealer, bulk mail, PSM7000, business forms